judgeflash wrote:I am sure I am not alone in the farce that was Saturday.
The club issued pricing of £18 for adults, £13 for juniors. On arrival I was hit with the ultimatum of £24 and £18. I was still seated within the lower tier, so it is not like I was purchasing for a different area.
will their be some form of refund issued? A lot of people around me had the exact same issue. I seen on twitter that he was investigating it, but I would like to know if the club is aggressively doing so. I came with a party of 4 people, so we had to fork out significantly more than expected.
AcciesFCSLO wrote:judgeflash wrote:I am sure I am not alone in the farce that was Saturday.
The club issued pricing of £18 for adults, £13 for juniors. On arrival I was hit with the ultimatum of £24 and £18. I was still seated within the lower tier, so it is not like I was purchasing for a different area.
will their be some form of refund issued? A lot of people around me had the exact same issue. I seen on twitter that he was investigating it, but I would like to know if the club is aggressively doing so. I came with a party of 4 people, so we had to fork out significantly more than expected.
I was made aware of it on Saturday, I did try to contact Shaun Fagan on saturday prior to kick off as it had been queried to me on twitter during the week about price increases, I was told by HAFC that HMFC hadn't advised on a on the day increase which I have today emailed HAFC about and will update once a reply is received.
AcciesFCSLO wrote:AcciesFCSLO wrote:judgeflash wrote:I am sure I am not alone in the farce that was Saturday.
The club issued pricing of £18 for adults, £13 for juniors. On arrival I was hit with the ultimatum of £24 and £18. I was still seated within the lower tier, so it is not like I was purchasing for a different area.
will their be some form of refund issued? A lot of people around me had the exact same issue. I seen on twitter that he was investigating it, but I would like to know if the club is aggressively doing so. I came with a party of 4 people, so we had to fork out significantly more than expected.
I was made aware of it on Saturday, I did try to contact Shaun Fagan on saturday prior to kick off as it had been queried to me on twitter during the week about price increases, I was told by HAFC that HMFC hadn't advised on a on the day increase which I have today emailed HAFC about and will update once a reply is received.
Checked the AcciesFCSLO according the Official Twitter that the club sold lower tier tickets at the prices quoted and that Hearts sold upper at higher price, Club never made me aware that this was happening or was a possibility nor did they advise that their was other tickets on sale, As stated bottom section wasn't full I was sat there as were others on here and I've yet to hear from anyone not subjected to a price increase, This is the type of thing that shouldn't be happening and should've been communicated to all that there was 2 price levels.
I will be speaking with the club as this is simply not good enough on numerous levels.
judgeflash wrote:Any response to this yet? Get the feeling that absolutely nothing will be done, or apology from HAFC.
judgeflash wrote:Any response to this yet? Get the feeling that absolutely nothing will be done, or apology from HAFC.
AcciesFCSLO wrote:judgeflash wrote:Any response to this yet? Get the feeling that absolutely nothing will be done, or apology from HAFC.
Having spoken to the club on this it's now been made clear that HMFC sent to two types of tickets those for the lower section at the prices that were specified and upper section tickets that were at the prices made available on matchday.
The club decided to sell the lower section tickets first of all which I can see logic in however they should've made all aware (myself included) that these tickets were also available and would be sold on matchday with the pricing also included (seems common sense however this hasn't happened here)
HMFC well within their rights to sell the upper section tickets on matchday to maximise their revenue the problem here lies with the the fact that HAFC should've advised us all that 2 sections were on sale with differing pricing which would've made all aware that on matchday ticket prices would rise by £5 across all.
porcupine wrote:Fans Forum - David McKinnon - Communication Improvement-BOD to Fans?
Subsequent Hearts Ticket Sales Outcome - Accountability?
Discuss
redandwhite1874 wrote:I said at the time of his appointment that it was a really hard job to undertake and as I suspected a few people's expectations were unrealistic and they would be quick to criticise if things got tough. Better results on the park would have perhaps bought Sean some more time and he deserves more time.
For example I am pretty sure the same thing happened at Tynecastle earlier in the season but the knives weren't out for everything and anything as they are now.
WAC wrote:The SLO is just a puppet in the clubs pocket , he was anti club until 2 month ago now his silence has been bought . He will achieve nothing for the fans .
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